1. Who we are
WYNTIQ is a logistics and operational command software product offered by TwinStance Solutions LLP. For privacy questions, data requests, or legal notices, you may contact us at [email protected] or [email protected].
2. Information we collect
We may collect information you provide directly through the website, trial forms, support conversations, purchase discussions, onboarding calls, or product setup. This may include your name, business name, email address, phone number, use case, deployment requirements, preferred operating system, and similar commercial or operational information.
When you use WYNTIQ demos, trials, or licensed deployments, we may also process product-related metadata such as activation status, device or installation identifiers, role selections, audit timestamps, usage events, or trial-state data. Offline product data generated inside your own environment remains primarily under your control unless you choose to sync or transmit it to us.
3. How we use information
- to respond to enquiries and trial requests
- to send demo, trial, onboarding, activation, support, or sales emails
- to qualify product fit, deployment scope, and support needs
- to generate and manage trial codes, activation codes, and licensing records
- to improve the product, website, onboarding flow, and support materials
- to maintain security, prevent abuse, and investigate misuse
4. Legal basis and business purpose
We process information for legitimate business purposes including pre-contract discussions, customer support, trial delivery, license administration, fraud prevention, and operational improvement. Where legally required, we rely on consent for marketing communications or similar outreach.
5. Trial and product data
WYNTIQ is designed for offline and field use. In many cases, operational data may remain local to your own deployment. If you later enable online sync, activation, or support diagnostics, limited product data may be transmitted to our systems or your own connected systems as part of that process.
6. Sharing and processors
We do not sell your personal information. We may use trusted infrastructure or communication providers for website hosting, CRM, licensing, analytics, email delivery, payment handling, or support workflows. We may also disclose information where required by law, to protect our rights, or to prevent fraud, abuse, or security threats.
7. Retention
We retain enquiry, trial, and commercial records for as long as reasonably necessary to run the business, support product usage, manage licensing, keep auditability around payments and activations, and comply with legal obligations. If a lead does not convert, we may still retain basic business correspondence and CRM notes for continuity and follow-up unless deletion is legally required.
8. Security
We use reasonable administrative and technical safeguards to protect business and contact information. No system is guaranteed to be perfectly secure, especially where deployments involve customer-controlled infrastructure, offline devices, or mixed sync models. Customers remain responsible for securing their own networks, users, devices, backups, and exported data.
9. Your choices
- request access to the information you have shared with us
- request correction of inaccurate contact information
- request deletion where retention is not required for legal or commercial reasons
- unsubscribe from marketing emails
10. International operations
TwinStance Solutions LLP operates from India and may work with customers globally. By submitting information through the website or requesting a trial, you understand that your information may be processed across jurisdictions where our business, providers, or customers operate.
11. Updates
We may update this policy as WYNTIQ, our licensing model, or our service operations evolve. The updated version on this page will control from its effective publication date.
12. Contact
TwinStance Solutions LLP
Email: [email protected]
Sales: [email protected]
Phone / WhatsApp: +91 90786 86010, +91 70087 12605